Most client calls during a remodel are really one question: what's going on? A short weekly email, in the same format every time, answers it.
01Why a weekly update saves you calls
Homeowners living through a remodel want to know three things: what happened, what's next, and what they need to decide. When they don't hear it, they call, text and stop by. A short weekly update, sent the same day every week, answers those questions before they're asked.
02The client update email template
Keep it under 200 words. If something needs a longer explanation, put it in its own message.
03The prompt that writes it
If you keep daily logs, paste the week's logs straight in. The daily log template is built to feed this email.
04When the news is bad
If the fix changes the scope or price, it's a change order. Write it up before work starts; see how to price extra work.
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Client updates, schedules and punch lists
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05Tips
- Same day, same time. Friday afternoon works for most jobs.
- Always list open change orders. It keeps approvals moving and avoids "I thought that was included" at the end. More in how to bill for change orders.
- Dates on every decision. A selection without a date becomes a delay.
- Read before sending. Every time.
06FAQ
Email or text?
Email for the weekly update (it's a record); text for quick approvals and reminders.
What if nothing happened this week?
Send it anyway and say why: waiting on a delivery, an inspection or a decision. Silence is what triggers the calls.